Refunds and Returns

Withdrawal.

In accordance with the provisions in force, the customer has the right to withdraw from any order relating to products purchased on the website www.elisird.com, without giving any reason, by returning the products purchased within 14 days of delivery. Please note that the shipping costs for returning the products are borne entirely by the customer.

If the customer intends to return the products purchased, they may contact our Customer Service by telephone at +39 3664174283, or by sending a notice by e-mail to the following address vitaminadelisird@gmail.com or certified e-mail (PEC) elisir_d@legalmail.it, or by registered letter with return receipt to the following address: ELISIR D S.R.L.S., Via Da Verrazzano,13 – Meda (MB).

The withdrawal period expires 14 days from the day on which the customer (or the third party designated by the customer as the recipient of the delivery) acquires physical possession of the product purchased. In the case of purchase orders for multiple goods with staggered delivery, the withdrawal period runs from the day of delivery of the last item ordered.

Following withdrawal from this contract, the Company will refund the customer all payments made by them, excluding the delivery costs incurred by the customer for returning the product, without delay and in any case within 30 days of receipt of the products covered by the withdrawal. Such refunds will be made using the same payment method used by the customer at the time of purchase, unless the customer indicates a different method. The reversal of the amount paid by the customer will therefore be made to the Credit Card or by bank transfer, according to the bank details provided by the customer (ABI code – CAB – account holder’s Current Account). For payments made in cash on delivery of the products, the refund will be made by bank transfer to the current account that the customer will indicate to the Company.

The products must be returned:

– properly packed in their original packaging, not spoiled, damaged or soiled, and complete with any accessories, instructions for use and documentation;
– without obvious signs of use, other than those consistent with a normal trial of the item (they must not show traces of prolonged use or of use in any case exceeding the time needed for a trial, and must not be in such a condition as to prevent their resale).

Where the product returned does not comply with the requirements of the preceding paragraph, the withdrawal shall have no effect. The costs of returning the goods are borne by the customer. The customer is liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products themselves.

The Company is not liable for damage, loss, theft or tampering with goods shipped by the customer for return.
The right applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal for only part of the product purchased.
The shipping costs for returning the product are borne by the customer.

The shipment is the customer’s responsibility until receipt at the Company’s warehouse has been confirmed. If the item is damaged during transport, the Company will notify the customer of what has happened within 5 working days of receiving the item at its warehouses, so as to allow the customer to report the damage to the courier chosen by the customer and obtain a refund of the value of the item (if insured). In this event, the product will be made available to the customer for redelivery to them, with the consequent cancellation of the withdrawal request.

The Company shall in no way be liable for damage or theft/loss of goods returned by uninsured shipment.