Shipping

SHIPPING
www.elisird.com ships throughout Italy using express couriers. The estimated delivery time for the products purchased is 2/3 working days. In the case of payment by bank transfer, the order will be shipped once the amount has actually been credited to the account.

The couriers used are BRT and GLS.

Once the order has been processed, the customer will receive a message at the telephone number entered when ordering, stating the courier used and the shipment number, so as to allow the order to be properly tracked and its delivery status checked.

If goods held in storage at the courier’s warehouses are not collected within 5 working days, or if delivery is refused, the order will be automatically cancelled and the outbound and return shipping costs will be charged in full to the customer, in the amount of €14.00, which must be paid by the Customer using the chosen payment method (Bank Transfer, PostePay, PayPal).

In the event of problems or questions about delivery times, the customer may contact the Company at vitaminadelisird@gmail.com or by telephone at the number given in the e-mail received when the order was processed.

In any case the Company specifies that the times indicated above are those provided by the courier and therefore do not constitute a contractual obligation. Any delays in the delivery of the products purchased that are attributable to the courier or to strikes, natural disasters, accidents or deliveries to hard-to-reach areas shall in no way be attributable to the Company. Shipping costs are borne by the customer.

Unless expressly stated otherwise, delivery is kerbside only.

Upon delivery of the goods, the customer is required to check that:

– the number of packages delivered matches that stated on the consignment note;

– the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

Should the customer find damage to the packaging and/or the product and/or a mismatch in the number of packages, they must report it immediately by writing the words “RISERVA DI CONTROLLO SCRITTA” (written reservation of inspection) on the courier’s proof of delivery and by giving the same notice to the Company.

Once the courier’s delivery document has been signed, the customer may not raise any dispute regarding the external condition of the goods delivered.

Any problems concerning the physical integrity, conformity or completeness of the products received must be reported by the customer within 14 days of delivery, by e-mail, fax, registered letter with return receipt or certified e-mail (PEC).

For shipments with collection in remote areas or hard-to-reach locations, the system will automatically calculate the extra charge applied by the relevant courier.

Delays may occur in the case of delivery to hard-to-reach areas.

We suggest checking the status of your shipment by entering the tracking number you will receive when the order is processed.

In the event of problems or questions, you can contact us at: vitaminadelisird@gmail.com or by calling the number given in the e-mail received when the order was processed.

Same-day shipping is guaranteed for orders processed by 12:00.