Terms and Conditions of Service

General Terms and Conditions of Sale (hereinafter, for brevity, also GTCS)

Preamble.

These terms and conditions govern the offer, submission and acceptance of purchase orders for products available exclusively on the website www.elisird.com of the company ELISIR D S.R.L.S., P.IVA 11327980964, with registered office in Meda (MB), Via G. Da Verrazzano,13, registered with the Monza e Brianza Companies Register, REA number MB - 2595681, Tel. +39 3661445084, e-mail address vitaminadelisird@gmail.com and certified e-mail (PEC) elisir_d@legalmail.it (hereinafter also referred to as the Company).
Accessing and browsing the website allows the user to submit an order, which entails full acceptance of these General Terms and Conditions of Sale and of the data protection policies adopted by the website itself, including consents regarding Privacy (D. Lgs. n. 193/2003 as subsequently amended and supplemented). These general terms and conditions of sale apply exclusively to the products available on the website www.elisird.com, as well as to the online purchase procedures.
Before accessing the products supplied, the user is required to read these GTCS, which are available for download and printing, together with a copy of the purchase form.
The Company in any case reserves the right to unilaterally modify the purchase forms without any prior notice.
In order to place purchase orders on the website www.elisird.com, the user must provide their details, undertaking to follow the instructions given on the website itself and to provide their details accurately and truthfully; the user shall bear sole responsibility in the event that false, misleading or untrue details are provided. Should their details change, the user must give immediate notice of this by using their profile.
The user (hereinafter also referred to as “the customer”) who intends to conclude the purchase contract must first complete the order form, which contains the reference to the GTCS, the type of product (for example, brand, series, model), the price inclusive of VAT, the accepted payment methods, the delivery terms for the products purchased and the related shipping costs, the conditions for exercising the right of withdrawal, and the procedures and time limits for any return of the products purchased.Before concluding the contract, the user must also confirm that they have read the GTCS, the notice on the right of withdrawal and the notice on the processing of personal data.
The purchaser shall be bound to pay the price from the moment the online order submission procedure is completed. This will occur by clicking on the “Accept and Pay” button at the end of the procedure.

Conclusion of the contract and delivery of the products.

Each order placed on the website www.elisird.com entails the conclusion of a contract of sale in the Italian language between the purchaser and ELISIR D S.R.L.S. By clicking on the “Place order” button, the user places a binding order for the items contained in the virtual shopping cart. Once the order has been submitted, the Company will send the customer an order confirmation e-mail.
The contract of sale is deemed concluded between the Company and the customer when the latter receives the order confirmation.
Product availability refers to actual availability at the time the user places the order. Such availability must in any case be regarded as purely indicative, given that, due to the possible simultaneous presence of several users on the website or for reasons not attributable to the Company, the products could be sold to others before the order is confirmed. In the event that, after the confirmation e-mail has been sent, the goods should prove to be partially or totally unavailable, the Company will immediately notify the user, offering two options:

a) amendment of the order, with its consequent cancellation and refund of any amount already paid for the purchase;
b) keeping the order in place, with notice of a change to the delivery date of the product purchased. The user shall be required to reply to the notice, within 3 days of it being sent, indicating the option chosen.

The Company does not assume any responsibility for having to search for and obtain unavailable products from other sources.

Prices.

The website shows the price of each product, which is final and inclusive of VAT, and which the customer undertakes to pay under the payment terms chosen.
Once the products have been selected, they will be added to the virtual shopping cart.
The customer shall be required to follow the purchase instructions and to enter or check the information requested at each stage of the process. In the shopping cart the Customer will see the amount with VAT and shipping costs added.
The order details may be modified before payment.

Payment terms and methods.

The customer may pay for the products chosen using the following methods:

a) Bank Transfer: the user may choose this option by clicking on the corresponding box.
The Company will provide all the bank details required to make the payment. As soon as the amount has been credited (as a rule, 2/4 working days), the Company will ship the products purchased. The customer must state the order number for the product purchased in the payment reference of the transfer.

The transfer must be made payable to:

ELISIR D S.R.L.S.
Bank: Intesa San Paolo
IBAN: IT63G0306951500100000005474

b) Credit card: the user may choose this option by clicking on the corresponding box. In this case, the Company will ship the goods by the working day following payment, or on the same day if the order is placed within the required time limits.

The Company specifies that it uses the Stripe and PayPal payment networks which, thanks to their control systems, guarantee the highest levels of security. Payments are accepted on the international VISA, Visa Electron, V-Pay, Mastercard, Maestro, American Express and Diners networks.

c) Cash on delivery: the user may choose this option by clicking on the corresponding box. Shipping will take place according to product availability; payment will be handed to the courier in cash or by bank cheque, subject to prior authorisation by the sales office.

Shipping terms and methods.

ELISIR D S.R.L.S. ships throughout Italy using express couriers.The estimated delivery time for the products purchased is 2/3 working days. Once the order has been processed, the customer will receive a message at the telephone number given when ordering, stating the courier used and the shipment number, so as to allow the order to be tracked and its delivery status checked.

In the event of problems or questions about delivery times, the customer may contact the Company at vitaminadelisird.com or by telephone at the number given in the e-mail received when the order was processed.

If goods held in storage at the courier’s warehouses are not collected within 5 working days, or if delivery is refused, the order will be automatically cancelled and the outbound and return shipping costs will be charged in full to the customer, in the amount of €14.00, which must be paid by the Customer using the chosen payment method (Bank Transfer, PostePay, PayPal).

In any case, the Company specifies that the times indicated above are those provided by the courier and therefore do not constitute a contractual obligation. Any delays in the delivery of the products purchased that are attributable to the courier or to strikes, natural disasters, accidents or deliveries to hard-to-reach areas shall in no way be attributable to the Company. Unless expressly stated otherwise by our Customer Service, delivery is kerbside only.

Receipt of the goods.
Upon delivery of the goods by the courier, the customer is required to check that:

– the number of packages delivered matches that stated on the consignment note;
– the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

Should the customer find damage to the packaging and/or the product and/or a mismatch in the number of packages, they must report it immediately by writing the words

“RISERVA DI CONTROLLO SCRITTA” (written reservation of inspection) on the courier’s proof of delivery and by giving the same notice to the Company.

Once the courier’s delivery document has been signed, the customer may not raise any dispute regarding the external condition of the goods delivered. Any problems concerning the physical integrity, conformity or completeness of the products received must be reported by the customer within 14 days of delivery, by e-mail, fax, registered letter with return receipt or certified e-mail (PEC).

Transfer of risk.

No liability may be attributed to the Company in the event of damage to the products purchased resulting from transport.

Withdrawal.

In accordance with the provisions in force, the customer has the right to withdraw from any order relating to products purchased on the website www.elisird.com, without giving any reason, by returning the products purchased within 14 days of delivery.

If the customer intends to return the products purchased, they may contact our Customer Service by telephone at +39 3664174283, or by sending a notice by e-mail to the following address vitaminadelisird@gmail.com or certified e-mail (PEC) elisir_d@legalmail.it, or by registered letter with return receipt to the following address: ELISIR D S.R.L.S., Via Da Verrazzano,13 – Meda (MB).

The withdrawal period expires 14 days from the day on which the customer (or the third party designated by the customer as the recipient of the delivery) acquires physical possession of the product purchased. In the case of purchase orders for multiple goods with staggered delivery, the withdrawal period runs from the day of delivery of the last item ordered.

Following withdrawal from this contract, the Company will refund the customer all payments made by them, excluding the delivery costs incurred by the customer for returning the product, without delay and in any case within 30 days of receipt of the products covered by the withdrawal. Such refunds will be made using the same payment method used by the customer at the time of purchase, unless the customer indicates a different method. The reversal of the amount paid by the customer will therefore be made to the Credit Card or by bank transfer, according to the bank details provided by the customer (ABI code – CAB – account holder’s Current Account). For payments made in cash on delivery of the products, the refund will be made by bank transfer to the current account that the customer will indicate to the Company.

The products must be returned:

– properly packed in their original packaging, not spoiled, damaged or soiled, and complete with any accessories, instructions for use and documentation;
– without obvious signs of use, other than those consistent with a normal trial of the item (they must not show traces of prolonged use or of use in any case exceeding the time needed for a trial, and must not be in such a condition as to prevent their resale).

Where the product returned does not comply with the requirements of the preceding paragraph, the withdrawal shall have no effect. The costs of returning the goods are borne by the customer. The customer is liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products themselves.

The Company is not liable for damage, loss, theft or tampering with goods shipped by the customer for return.

The right applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal for only part of the product purchased.

The shipping costs for returning the product are borne by the customer.

The shipment is the customer’s responsibility until receipt at the Company’s warehouse has been confirmed. If the item is damaged during transport, the Company will notify the customer of what has happened within 5 working days of receiving the item at its warehouses, so as to allow the customer to report the damage to the courier chosen by the customer and obtain a refund of the value of the item (if insured). In this event, the product will be made available to the customer for redelivery to them, with the consequent cancellation of the withdrawal request.

The Company shall in no way be liable for damage or theft/loss of goods returned by uninsured shipment.

Customer Service.

The customer may contact Customer Service using the following contact details:

– by telephone at tel.+39 3664174283 from Monday to Friday, from 8:30 to 17:30;
- by e-mail at vitaminadelisird@gmail.com

Privacy.

By entering their personal data in the registration and purchase process, the customer consents to the processing of their data in accordance with the provisions of

D. Lgs. n. 196/2003 as subsequently amended and supplemented.

In any case, for further information please refer to the “Privacy” section on the main page of the website www.elisird.com; the customer is invited to consent to the processing of their data (“I give my consent” option) and to print a copy of the completed form.

Applicable law and competent court.

For any dispute that may arise concerning the interpretation, performance, amendment and termination of this contract between the customer and the website www.elisird.com, the customer accepts the jurisdiction of the Italian State and, in any case, the exclusive application of Italian law.

The competent court is identified and agreed exclusively as the Court of the place where the Company is domiciled, namely the Court of Monza. Where the customer qualifies as a consumer, any disputes shall be resolved by the Court of the place of the customer’s domicile or residence in accordance with the applicable law.